2024/09/30
At least 2 years' experience in a customer service or administration environment Familiar with customer service, office administration procedures. Proficient in Microsoft Office Suite. A Diploma in Management Studies will be an asset. Five O' Levels including Mathematics and English
Knowledge of Peachtree Must be able to multi-task Must be trustworthy and able to work under pressure Ability to work in a fast paced environment, dependable and work well with people Must be able to work on a Saturday
The Customer Service Administrative Assistant will play a key role in the organization and daily operations. As well as providing customer service, clerical and administrative support in order to ensure that all services are provided in an efficient manner.
JOB DESCRIPTION
Main Purpose of Job:
The Customer Service Administrative Assistant is responsible for handling an array of front-facing duties. Help customers with complaints and questions, give customers information about products and services, take and process sales orders, prepare correspondences and fulfill customer needs to ensure total customer satisfaction both external and internal.
Throughout all these interactions the Customer Service Administrative Assistant is expected to maintain a high level of professionalism, add value and present the organization in the best light possible.
RESPONSIBILITES & DUTIES
Answer incoming customer calls regarding sales orders, product problems, service questions and general concerns
Maintain a high level of professionalism with customers and work towards establishing a positive rapport with every caller
Verify customer information in the customer service database during and after each call and refer any changes to the Sales Manager.
Take and log customer complaints and refer to the Sales Manager for resolution and direction
Process sales order entry, invoicing and delivery notes ensuring that all relevant documentation have been processed accurately and authorized (Price, Particulars, Location)
Keep abreast of new product launches, innovations, customer changing needs and buying patterns
File and secure all customer service document as it relates to Credit Note Books, Invoices, Goods Return and Drivers Daily Distribution Report
Ensure all files leaving the filing room are logged in and out respectively
Verify standing orders with Sales Representatives before processing
Conduct Telemarketing calls as assigned
Keep on top of DFC/CCL customer pricing information and special arrangements especially on invoicing
Monitor Back Order Reports and communicate with the Sales Representatives and Customer Service Officer for appropriate action
Assist in the compilation of Reports: Daily Sales Order Report, Order Dispatch Report, Daily Order Received Report
Adhere to all company policies
Perform any other duties outlined by the Office of the Sales Manager