Responsibilities:

Customer Service & Sales:

• Intercept and respond to customer inquiries about products and services while ensuring adherence to company policies.
• Accurately document and update customer information, including phone numbers, addresses, and email addresses.
• Conduct daily sales calls to new and existing customers.
• Handle walk-in and in-house sales, including cashier responsibilities.
• Serve as the main point of contact for walk-in customers and screen visitors at the pedestrian gate.

Sales Order Processing:

• Prepare and dispatch daily Sales Orders, Invoices, Delivery Notes (DN), and Goods Received Notes (GRN) where applicable.
• Follow up with the operations department to ensure the timely processing and delivery of sales orders.
• Prepare and scan Daily Truck Ledgers and Truck Delivery Schedules to the Office Manager.
• Submit weekly sales reports to the Office Manager.

Administrative & Reception Duties:

• Act as the main telephone operator, handling all incoming and outgoing calls.
• Maintain detailed call records, including outcomes and follow-up actions.
• Perform all receptionist duties, including managing the front desk and greeting visitors.
• Dispatch, receive, and file job application forms.
• Monitor and track the distribution of receipt books, invoice books, DN, GRN, sales order books, and office supplies.
• Perform daily scanning and filing of documents.

Inventory & Facility Monitoring:

• Record daily mart freezer temperatures.
• Conduct and report on weekly stock counts of mart items.

Marketing & Social Media:

• Supervise the company’s social media platforms: post advertisements and respond to direct messages in a timely and professional manner.