Key Responsibilities

Sales & Customer Service

• Assist walk-in, retail, trade, and commercial customers professionally and efficiently.
• Identify customer needs and recommend appropriate products and solutions.
• Promote automotive AC parts, HVAC products, refrigerants, tools, and accessories.
• Achieve assigned sales targets and contribute to branch revenue growth.
• Maintain strong product knowledge to support customer inquiries and sales opportunities.
• Follow up on customer requests, quotations, and pending sales opportunities.
• Support promotional campaigns and sales initiatives.

Cashing & Transaction Processing

• Process cash, credit card, debit card, and account transactions accurately.
• Issue invoices, receipts, quotations, credits, and related sales documents.
• Ensure proper balancing of cash drawers and transaction records.
• Maintain accountability for cash handling and payment processing procedures.
• Report discrepancies, shortages, or transaction issues immediately.
• Follow company policies regarding refunds, credits, and payment approvals.

Customer Account Support

• Assist customers with account inquiries and payment information.
• Coordinate with Accounts regarding outstanding balances where required.
• Ensure proper customer information is captured within the system.
• Maintain professionalism and confidentiality regarding customer transactions.

Inventory & Operational Support

• Assist in verifying product availability and stock location.
• Coordinate with Warehouse and Dispatch teams regarding customer orders.
• Support inventory checks and showroom organization where required.
• Ensure products displayed are organized and presentable.

Administrative & Reporting Duties

• Maintain accurate transaction and sales records.
• Ensure all supporting documentation is properly completed and filed.
• Assist with daily sales reports and operational summaries.
• Follow ERP and invoicing procedures accurately.