1. Sales Team Supervision

• Supervise and guide the sales team to achieve sales targets and company objectives.
• Monitor daily sales activities and ensure productivity and effectiveness.
• Provide coaching, training, and mentorship to sales representatives.
• Conduct regular team meetings to review performance and goals.

2. Sales Performance Management

• Track and analyze sales metrics and KPIs.
• Prepare daily, weekly, and monthly sales reports.
• Identify performance gaps and implement improvement strategies.
• Ensure the team meets revenue and profitability targets.

3. Customer Relationship Management

• Ensure high levels of customer satisfaction and service quality.
• Address escalated customer complaints or issues.
• Build and maintain strong relationships with key clients- head office visits, listings, promotions, business and key account reviews.

4. Sales Strategy Implementation

• Implement sales strategies and promotional campaigns.
• Assist in developing new sales initiatives and market opportunities.
• Responsible for the achievement of distribution targets
• Monitor competitor activities and market trends.

5. Operational Coordination

• Ensure compliance with company sales policies and procedures.
• Coordinate with marketing, finance, and operations departments.
• Ensure collections process, payments, credits and returns are monitored and followed by process.
• Maintain accurate records of sales transactions and customer data.

6. Inventory and Product Management (if applicable)

• Monitor stock levels to ensure product availability.
• Coordinate with inventory or warehouse teams.
• Ensure proper product display and merchandising.

Working Conditions

• 80% Trade 20% Office
• May require working weekends or extended hours to meet sales targets.