Company

SCRIP-J
1 Fernandes Business Centre
1-868-235-3333

Job Details

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Customer Experience Assistant
Laventille
Other Services
~ 2 years experience

Application deadline

2025/11/07

Professional Qualifications Required

• Minimum 5 CXC O’ Levels, including Mathematics and English. • Proficiency in Microsoft Ofce Suite; experience with an ERP system is an asset.

Technical / Vocational Skills Required

Exceptional customer service and communication skills. • Strong organisational skills and the ability to multitask in a fast-paced environment.

Job Description

Provide administrative and customer support to the Sales Department and Sales Leadership Team. • Prospect and generate new business by contacting dormant or potential customers. • Process website and customer orders accurately and follow up to ensure timely delivery. • Liaise with customers, Account Managers, and internal departments to ensure satisfaction and retention. • Assist with quotations, purchase orders, and documentation for sales transactions. • Handle customer calls and queries promptly, escalating issues when necessary. • Support the preparation of sales reports, tenders, and internal projects. • Provide relief support to Customer Service, Furniture Showroom, and HR teams when required

Job Details / Responsibilities

Provide administrative and customer support to the Sales Department and Sales Leadership Team.
• Prospect and generate new business by contacting dormant or potential customers.
• Process website and customer orders accurately and follow up to ensure timely delivery.
• Liaise with customers, Account Managers, and internal departments to ensure satisfaction and retention.
• Assist with quotations, purchase orders, and documentation for sales transactions.
• Handle customer calls and queries promptly, escalating issues when necessary.
• Support the preparation of sales reports, tenders, and internal projects.
• Provide relief support to Customer Service, Furniture Showroom, and HR teams when required

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