Lensyl Products
Western Industrial Estate

Job Details

Customer Service Representative - Wholesale
Wood and Wood Related
~ 2 years experience

Application deadline

Not specified.

Professional Qualifications Required

• 4 CXC passes inclusive of Mathematics and/or English will be considered an asset. • At least 2 years previous experience in the position of either Customer Service Representative or Cashier.

Technical / Vocational Skills Required

Not specified.

Job Description

See Job Details/Responsibilities below.

Job Details / Responsibilities

  • Peachtree Invoicing for all walk-in customers as well as Delivery Drivers.

  • Enter Sales Orders to Peachtree based on Customers’ Purchase Orders.

  • Receive cash payments from foam customers, returning delivery drivers/salesmen or walk-in wholesale customers.

  • Posting of all Receipts to Peachtree.

  • Prepare and submit a daily sales summary consisting of all transactions cash and charge.  Balancing of cash, credit card/Linx and Cheque payments made, including overages and shortages on the Daily Sales Summary.

  • Communicate with customers and answer questions (in person, telephone or email).

  • Compile and process information from sales orders such as items, quantities, pricing, discount rates etc.

  • Issue invoices, delivery notes and/or any necessary documentation to distribute to customers and delivery drivers.

  • Liaise between sales team members, production and dispatch to execute deliveries.

  • Handle complaints; provide appropriate solutions or direct to appropriate personnel to ensure a resolution.

  • Coordinate with production manager (delivery schedule)

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