Electrical Industries Group Ltd
1 Century Drive

Job Details

Export CSR
Other Services
~ 3 years experience

Application deadline


Professional Qualifications Required

Minimum of 5 o'level passes including Math and English Bachelor's degree in Marketing will be an asset

Technical / Vocational Skills Required

Working experience in a manufacturing environment will be an asset

Job Description

The incumbent would be responsible for the efficient coordination of export sales and for ensuring customer satisfaction is achieved and meets company standards.

Job Details / Responsibilities


  • Coordinate with Logistics for sailing to regional islands
  • Liaises with Warehouse personnel for stock availability
  • Responsible for processing orders received via electronic media or personally from customers, sales representatives or any other authorized persons
  • Prepare Customer Orders, Back Orders, company and CARICOM invoices and credit notes
  • Update on back orders and allocation
  • Coordinate customers’ orders upon receipt of Purchase Orders to delivery of items to customs port
  • Consolidate goods from three (3) locations for shipping
  • Resolve issues that may arise with products or service through clarification of customers’ complaint, determining the cause and the most suitable resolution, expediting corrective action and following up to ensure resolution
  • Work with Customer Service Manager to ensure customer satisfaction
  • Configure goods in 20ft and 40ft containers for optimum capacity when shipping
  • Liaise with Inventory personnel to amend stock discrepancies
  • Liaise with the Finance department on customers’ accounts and billings
  • Prepare shipment reports on a weekly basis
  • Prepare picking tickets and packing slips and distribute to relevant Warehouse personnel
  • Follow up on arrival of containers and receipt by customers
  • Other duties as assigned
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